Attention: Our contact form is not working right now, we are working on fixing the issue. If you need help with order issues, log into your account, click my account, under actions for the order select Contact Us. I have created a temporary contact form for support, just click the support link above.
For more information about what the different order status mean, click on the different ones for more details.
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When a customer has finished checkout, and order is created with the order status of created.
NOTE: Depending on the payment method is if it uses this order status.
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The order has been downloaded from the web store so it can be pulled and shipped, the order status order in process.
While we strive for an order turnaround time from receipt to shipping of 7-10 business days from the date your order is downloaded, staff limitations and extra-heavy order volume can effect this window, especially as many website orders contain products that must be cast to order. Additionally, while we download orders every morning of every business day, we are not open on Saturday or Sunday, which means that orders placed on a Friday or over a weekend will not begin to process until the following Monday.
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