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| What's New at IWM? |
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| Welcome Guest! Would you like to log yourself in? Or would you prefer to create an account? |
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NEW SHIPPING COSTS:
Please be aware that effective the evening of April 2nd, 2004, new shipping and handling rates went into effect. These are outlined on the shipping and handling page for your reference. There are now also special add-on rates for Continental U.S. ONLY. These are add-on rates for 3 day, 2 day and overnight shipping. These are added as shopping cart items, and can be found in the Shipping Options product area. Make sure you understand our policy on special shipping.
PLEASE READ CAREFULLY:
NOTE: Iron Wind Metals values all our direct customers equally. All orders, whether by website, mail, or phone are normally handled in the order received, and order volume can vary greatly.
While we strive for an order turnaround time from receipt to shipping of 3-5 business days from the date your order is downloaded, staff limitations and extra-heavy order volume can effect this window, especially as many website orders contain products that must be cast to order. Additionally, while we download orders every morning of every business day, we are not open on Saturday or Sunday, which means that orders placed on a Friday or over a weekend will not begin to process until the following Monday. Finally, standard shipping can take 3 to 4 days or more, depending on location - and UPS does not deliver standard shipping on weekends.
So please allow sufficient time for downloading, processing and delivery when you place your order, and please allow two weeks before calling to check on order status. (Unless you fail to receive a confirmation e-mail on web orders.)
Also please note - while special shipping options, such as UPS Next Day Saver, will expedite shipping time once an order is processed, they will not move the order ahead of other orders received earlier. So plan ahead and give sufficient time when ordering, especially if you need the mini's for scheduled games or tournaments.
We thank you for your understanding, and will continue to strive for the quickest order turnaround possible.
PAYPAL CUSTOMERS
Please take note of the NEW! IMPROVED! instructions found on the payment options page when you checkout. This should make things easier on everyone and help avoid those pesky snafus that delay your treasures from arriving at your doorstep. If you hit any snags, please email William and he will make it all better.
FANPRO COMMANDOS
Commandos need to phone or mail their orders to the office to take advantage of their special account. We are sorry for any inconvenience, we are working on a solution to allow orders to be placed online. We will post a message as soon as we have things working for you all.
TIPS FOR USING THIS WEBSITE
You can use the search engine at the lower left to look for a specific piece or pieces by using a name, "Madcat IIC", parts of a name, "elf", "angel", or model number "01-001". You can also shop by category by using the handy menu at the top of the left column to browse an entire line. You will find that items are displayed according to name by default when they appear on your screen. You can change this by clicking on the links in the purple header at the top of the table that shows you your product of choice. You can sort items by NAME, MODEL NUMBER, or PRICE. We hope this makes it easier to find exactly what your are looking for!
Please check our shipping and return policies on the left column before ordering!!! |
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